COMPANY POLICIES

Lesson Cancellations 

Please notify us within 48 hours to cancel a lesson.  A $30 fee applies if we have not received your notice to cancel.   

No show

A student who has not appeared for his/her scheduled appointment within 15 minutes of the appointed time will be considered a “no show” status and a $30 fee will apply.  

Late Arrivals

If a student is late for a lesson, the lesson start time is still that of the appointed time.  If we are not notified of  the late arrival after 15 minutes of the appointed time, the instructor will be required to cancel the lesson resulting in a "no show" charge - $ 30. 

Training Vehicle Occupants 

We primarily offer private lessons between the driving instructor and student. On occasion, a third occupant may be present to enable an agent from ICBC to conduct periodic reviews of our school’s training facilities and practices (3 total occupants maximum). 

Lesson Times

Each lesson is 1.5 hours in duration.  Lessons include both driving practice and verbal instruction. Some verbal instructions require the training vehicle to be parked, but actual driving practice time will be no less than 70 minutes of the total lesson time. Normally, lessons begin at the appointed time and end at the appointed time.  However, due to circumstances beyond the instructor’s control, the lesson start time may begin at the time of the instructor’s arrival and end according to the lesson’s duration if it is mutually agreed to by the instructor and student.  

Withdrawals and Refunds:  Students are entitled to any unused portion of their fees if they choose to withdrawal from a course package less any price adjustment and 5 % processing fee. The price adjustment is the difference between the student’s rate paid per lesson and the rate of the lesson of the package offering the number of lessons taken. If no lesson hours have been used up, then only the processing fee applies. 

Fees and Packages 

Lessons must be paid for in advance. We accept cash, major credit cards or E-transfers. For a detailed list of prices, see Prices/Packages.  

ICBC Road test 

Use of our training Vehicle for road tests are available only for students who have chosen a 6 hour lesson package or more. The road test session is two hours in length: 45 minutes for a warm-up drive, 15 minutes for arriving early, 30 minutes for the road test itself and 30 minutes for paper work and the return ride home.

ICBC Bond

Ace Driving School holds a $ 2000 bond posted with ICBC as required by the Motor Vehicle Act Regulations.  In the event of a dispute regarding tuition fees that cannot be resolved between customer and driving school, the customer may pursue the matter with ICBC, Driver Training Industry.      

Amended last on May 16, 2023